General presentation of Unique Casino by InspecteurBonus
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Unique Casino is a platform supplied by suppliers Betsoft and Playson. The site is playable without downloading and offers an interface entirely in Canadian, perfect for those who are not comfortable with the language of Shakespeare.
Unique Casino offers a lobby with a classic structure where promotions are visible in the center of the screen (with more details by clicking on “Promotions” at the top of the screen) and accessible games at the bottom. Several categories can be found here with classic and video slots, table games and jackpots. Small note on jackpots: these are only jackpots from the supplier Betsoft, whose irregularities were revealed recently. We invite you to be wary of these games (the irregularities only come from Betsoft and have nothing to do with Unique Casino).
Quality slots to discover
The range of slot machines is perfectly acceptable with the creations of Playson and Betsoft. You will find hits like Sugar Pop , The True Sheriff , Dracula’s Family, Lucky Birds or Pinocchio. The whole range of Playson is of high quality. This new developer has a collection of already renowned slots and can count on talented teams. Finding them here is a real plus. The choice in table games is complete and includes classics like blackjack and roulette in different variants, craps and several poker games like Ride’m and Poker3 heads up. Live casino games (in front of real croupiers) are accessible below table games and offer baccarat, blackjack and roulette. Finally, note that video poker is playable by going to “all games” and rummaging through this page. Only a few variants are available.
Unique Casino provides customer service via email and chat. Chat agents are officially on duty from 6 p.m. to midnight, which is a very limited time slot. In reality, tests carried out during the day showed that an agent was present in the afternoons (3 times out of 3 during the tests) and sometimes in the morning (1 time out of 2). Overall, the answers are quick and courtesy is required. As always, feel free to dig into some questions about which there is doubt or misunderstanding, to be sure you are fully informed before you testify.
Sometimes slow customer support, but which tends to improve
On the payment side, Unique allows withdrawals from 50 euros and up to a maximum of 1,500 euros per week. As sometimes happens, we could not place a withdrawal but the internal processing time is announced at 1 day. If this deadline is respected, it is completely satisfactory. Small flat that will not bother everyone: withdrawals can only be made by bank transfer, even if you have deposited via Neteller or other. It will therefore take an average of less than a week to recover your earnings.
The Unique online casino offers a decent game offering with quality slot machines and well-represented table games. The withdrawals seem to be going well but it would be appreciated to be able to withdraw with a means other than the bank transfer. Likewise, the live chat time slot deserves to be defined more clearly so as not to confuse players. It’s up to you to see if Unique Casino is made for you, do not hesitate to make your mark with a small deposit and make your own opinion on this site.
MAJ January 2018: After some complaints by players, which concerned the processing of withdrawals and the responsiveness of the casino at this level, Unique wanted to improve by hiring new agents, some of whom specialize in withdrawals. We hope that with this new life force, the casino will pay players faster and that they will be satisfied with the experience!
MAj December 2018: It seems that the efforts promised regarding certain deadlines are far from sufficient on the side of Unique. The casino tends to make players wait too long, either for documents or for validation of withdrawals. Be aware that the casino pays but it tends to be extremely slow …